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Orchard Live presents...
With a career spanning over five decades, Tom is still a tour de force in music, winning the admiration of critics for his live performances and a career that has seen him record over 40 albums! In that time, he has amassed more than 100 million record sales, scored 36 UK top 40 hits and to make him a true national treasure, he was knighted for his services to music in 2006.
This glorious summer’s evening performance in the splendid surroundings of the QEII Arena at Telford Town Park, from one of the most iconic voices in music, is the perfect ticket for a family day out, with a scrumptious selection of food and drinks also on offer.
A message from Sir Tom Jones 7 May 2020
I am really sorry to have to inform you that my shows scheduled for this Summer have had to be postponed until next year. As you most likely are aware, public performances are sadly not going forward as normal for just about everyone who works in music and entertainment.
My team have been monitoring the UK government advice on organised gatherings and I now need to take this action to ensure the protection of fans, my crew and everyone who works in support of the shows. It is also important to help ease the pressure on those working on the front line to fight this virus.
You all know how much I love performing but everybody’s safety must come first.
Behind the scenes we’ve been working with local promoters to re-schedule all the shows from this summer as closely as possible. To make it easy, all tickets already purchased for this year will remain valid for the re-scheduled shows in 2021. A full list of all re-scheduled dates can be found on my website.
In the meantime, please stay home, stay safe and I look forward to seeing you all soon.
The good news is the concert has been rescheduled to Friday 3 September 2021. All tickets remain valid and we look forward to seeing you there!
Book Tickets
Venue Levy
Where applicable, advertised ticket prices are inclusive of a venue levy, retained by the venue to maintain our programme of arts and entertainment.
TOM JONES AT QEII ARENA, TELFORD
Ticket and Event Terms and Conditions
-----------------
PLEASE NOTE - STRICTLY NO FOOD OR DRINKS OF ANY KIND WILL BE ALLOWED INTO THE EVENT ARENA FROM OUTSIDE THE EVENT AREA.
THERE WILL BE NO PICNIC FURNITURE ALLOWED INTO THE EVENT AREA, THIS INCLUDES FOLD UP/COLLAPSABLE SEATS. PICNIC BLANKETS WILL BE PERMITTED.
PLEASE DO NOT BRING ANY PERFUME OR UNNECESSARY BOTTLED ‘VANITY’ LIQUIDS, AS THEY WILL BE DISCARDED UPON ENTRY AND NON RETURNABLE.
BAGS LARGER THAN A PIECE OF A4 PAPER WILL NOT BE ALLOWED IN THE EVENT AREA.
ANYONE OF THE AGE 16 OR UNDER WILL NEED TO BE ACCOMPANIED BY A TICKET HOLDING ADULT (18+).
This is an outdoor concert. Please come prepared for inclement weather. The concert will go ahead come rain or shine.
There will be no parking on site.
There will be no animals allowed on site except guide dogs. Please advise when purchasing your ticket if access with a guide dog is required.
There will be an Accessible Viewing Area at the event; limited spaces are available, tickets are available through Ticketmaster, by calling them on 0800 988 4440. Requests will be processed on a first come first served basis.
A free carer scheme will be in operation, however, again there are very limited spaces. To apply for a carer, pass please email proof of eligibility through with your request to Ticketmaster. Any of the below are accepted, in addition we will review an application without these forms of evidence on a case by case basis.
Front page of a DLA/PIP
Front page of Attendance Allowance letter
Evidence of registered severely sight impairment
Recognised Assistance Dog ID Card
Access Card
Ticket Conditions Subject to Licence
1. Your ticket is issued subject to the rules and regulations of the venue to which your ticket applies and these are available from the venue upon request.
2. The promoter reserves the right to refuse admission to the holder if, in the reasonable opinion of the promoter, the holder of the ticket might be a risk to the safety of the audience and / or the holder and / or affect the enjoyment of the audience and / or the running of the concert; for example if the holder appears to be under the influence of alcohol and / or drugs and / or is acting aggressively and / or inappropriately.
3. The promoter does not accept responsibility for any loss, injury or damage to the holder or the holder’s property.
4. No professional cameras, video recorders or any form of professional audio-visual recording equipment will be allowed into the event arena.
5. No bottles, cans, containers, alcohol or food are allowed to be brought into the venue. Whilst food is not allowed into the concert arena, a range of food and drink will be available within the event arena.
6. ID will be required in order to purchase alcohol for those who appear under the age of 25 years.
7. Fireworks, smoke canisters, flags, poles, umbrellas, picnic equipment or other similar articles that can be classified as a ‘weapon’ are not permitted in the venue and any person in possession of any such articles may be refused entrance.
8. The holder may be ejected from the venue if the holder fails to comply with the reasonable instructions of a steward or other person acting on behalf of the promoter.
9. The promoter reserves the right to search the holder and the holder’s property and refuse admission to, or eject from the venue any person who refuses to be searched by a police officer or a steward.
10. If the concert is cancelled, the holder may ask that the promoter either
a) refunds the face value of the ticket or
b) subject to availability offer the holder a replacement ticket for an alternative show promoted by the promoter featuring the act of the cancelled performance. This multiple artist event is judged by reference to the overall theme rather than the individual acts scheduled to appear. Therefore if for unavoidable circumstances a scheduled artist is unable to perform but the promoter continues to run the event, no refunds will be issued. Booking fees and postage costs are non-refundable.
11. There is no re-admission once entering the venue.
12. No duplicate tickets will be issued for lost or damaged tickets.
i) A ticket may be invalidated if any part of it is removed, altered, torn or defaced.
ii) Tickets are security printed. Tickets purchased from sources other than official agencies are at your own risk and may be invalid. Beware of forged or fake tickets.
iii) Tickets cannot be used as part of any marketing, media or sales promotion, whether commercial or non-commercial, without the prior written consent of the Promoter.
13. There will be an administration charge/booking fee for the issue of the event tickets; this may be variable with each individual Box Office.
14. The holder consents to being recorded and / or filmed and the recording and / or film being exploited in any and all media throughout the world or any part.
15. No tickets may be resold, used for competitions, promotions or hospitality packages without the written consent of the promoter. Any tickets re-sold or transferred in such a manner will become voidable and the holder may be refused entry to or ejected from the event arena.
16. The times shown on your ticket are approximate only and the promoter advises the holder to arrive well in advance of the times shown in order to avoid disappointment arising from any change(s) to the times.
17. Title to your ticket remains with the promoter until payment in full has been received by the promoter.
18. In the event of any breach of any of these conditions by the holder, the promoter reserves the right to cancel your ticket and retain any money paid for it.
19. Please be warned that repeated and prolonged exposure to amplified sound may cause permanent hearing damage.
20. Maximum ratio of 3 children per 1 adult
21. No babes in arms
22. No prams or pushchairs
23. Tickets are limited to 6 per person
Exposure to loud music can cause injury to your hearing
There are a number of car parks around the Town Centre which are all within walking distance of the Town Park Arena.
All car parks are accessible off Junction 5 of the M54 and are signposted from this point. You can view the location of these car parks and the applicable charges on the Parkopedia website.
The closest is the Southwater Multi-Storey Car Park, TF3 4EJ which is open 24 hours a day.
COVID SAFETY
We are delighted that The Tom Jones and Olly Murs concerts can go ahead in Telford this summer. In line with Government advice, please see enclosed our Covid-19 regulations for these concerts so all those attending can enjoy a fantastic weekend of music, food, and drink confident in the knowledge that all possible measures have been put in place to ensure the safety of not only those at the event but the wider public at large.
We cannot wait to see you on the 3rd and 5th September!
Please read the following information carefully
To attend the event this year you will need to present ONE of the following three items:
1) A Covid Pass Certificate
Proof of double vaccination, with the 2nd dose received at least 14 days before the event. Available on the NHS App or as a paper certificate.
a. Further information on the NHS Covid Pass (for double vaccinated) is available here https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/
b. If you are from outside England or are unable to use the app you can go online and order a Covid Pass certificate here https://covid-status.service.nhsx.nhs.uk/ to display upon entry.
2) A Negative Lateral Flow Test
within 48 hours of attending, providing email/text confirmation as proof. This applies to anyone over the age of 12 and applies to each day.
a. Lateral flow tests are free of charge and are very easy to carry out on yourself and others. They can be ordered online here https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests Please order these in plenty of time.
b. Alternatively, they can be collected from most local pharmacies and during opening hours at Telford & Wrekin Libraries.
c. It is very important that you get tested in advance as we will have no testing facilities on site.
3) Proof of Immunity from PCR test
Have proof of immunity based upon a positive PCR test within 180 days of the festival (including 10 days self-isolation following the result) and recorded in the Covid-19 App or text/email proof. NHS Covid-19 app
a. It is quick and easy to download the App, you can find details here https://www.covid19.nhs.uk/
If you develop any symptoms of Covid-19, test positive or are advised via the NHS to self-isolate, please do not attend the event. If you test positive in a Lateral Flow test, please seek a PCR test to verify your result.
Other ways we are ensuring your safety
• To assist with track and trace we will also be displaying QR code signage for you to check in at key entry points and around the site.
• To ensure your safety, we will also be introducing additional hygiene protocols within the event site including freely available hand sanitiser points, more frequent cleaning of surfaces and touchpoints as well as additional cleaning of toilets and hand washing stations in the vicinity of the toilet blocks. We have also altered the design of the site, so the movement and flow of people are greatly improved as well as entry and egress protocols.
• The good news is this is an outdoor event, and it is proven that transmission is significantly reduced in outdoor settings.
• In addition to those mitigations above, we are also putting in place stringent Covid Rules for all our staff, crew, and vendors on site.
• Whilst travelling to the event, if you are on public transport or in crowded areas you can help yourself and others by wearing a face covering.
• When queuing outside the venue please also consider wearing a face covering and give your fellow attendees plenty of space if it is possible to do so.
We are so happy that you will be able to come out and enjoy what promises to be a fantastic weekend with us. Please be patient, helpful and kind to your fellow festival goers, we are all in this together!
We hope that in putting in place these mitigations you can attend the event with full confidence you will be comfortable and safe.
We will continue to make updates as they occur, so please keep an eye on the www.ticketstelford.com website, as well as your emails and social media.
Thank you.
We hope you’re excited to join us for a great day of music at the QEII Arena! We ask for your co-operation and request you abide by the following guidelines designed to assist you:
DO’S:
• Do enjoy!
• Do use #TomJonesTelford and tag us in your photos at @Orchard_Live on Twitter and Instagram.
• Do allow ample time for your journey.
• Do plan your travel in advance for event. There aren’t any planned road works in the area to cause delays but the international centre is being used as a vaccination centre so may be busier at times. You can check for any roadworks at https://roadworks.org
• Do tune in to local radio & check social media for the latest travel updates.
• Do be patient.
• Do arrive at the venue in good time prior to the start of the concert, due to additional security checks and other events in the area
• Do check the weather and bring weather proof clothing if appropriate.
• Do put any rubbish in the bins provided for you.
• Do look for official vendors and concessions stalls. Avoid unlicensed traders outside of the grounds.
• Do leave the event quietly and please respect our neighbours
DON’T’S:
• Do not bring a bag if you can possibly avoid it. If you must please don’t bring one larger than an A4 sheet of paper.
• Do not bring anything that could be considered a weapon.
• Do not bring any type of pyrotechnics such as fireworks, flares or sparklers.
• Do not arrive with any form of professional audio or visual recording equipment.
• Do not bring an umbrella to the event.
• Do not bring dogs to the event (with the exception of assistance dogs).
• Do not leave valuables on display in your vehicle.
• Do not bring furniture of any kind. Picnic blankets will be allowed.
• Do not bring food and drink into the event.
GETTING HERE
The concert takes place in:
QEII Arena
Telford Town Park
Telford
BY CAR
Please visit telfordtownpark.co.uk
Enter your postcode location and directions will be provided. There are a number of car parks around the town centre within easy walking distance. All car parks are accessible off junction 5 of the M54 and are signposted from this point.
You can view the location of these carparks and applicable charges on the Parkopedia website.
The closest Car Park which is open 24 hours a day is the Southwater Multi-Storey Car Park TF3 4BZ
Alternative Car Parks:
Long Stay Car Park 1 TF3 4BX
Cinema and Restaurants Car Park TF3 4BX
(Please refrain from using Dark Lane Car park as this closes at 9pm)
GETTING THERE BY BUS
Bus services can be found via
https://www.arrivabus.co.uk/midlands/bus-travel-in-telford
Telford bus station is located within a 5 minute walk from the park.
GETTING THERE BY TRAIN
• Telford Central Station is served by West Midlands Trains, with direct services from many mainline stations. Once you arrive in Telford the QEII Arena is a 25 minute walk away from the station. Tickets and Enquiries: https://www.westmidlandsrailway.co.uk/
TAXI PICK UP AND DROP OFF POINT
There is a large layby opposite the international centre car park where taxis can be met.
SEATING
- This is a standing concert.
- You are NOT permitted to bring camping furniture / deck chairs.
- Picnic Blankets will be allowed to this event.
ACCESSIBILITY
- The event takes place on grass; friendly stewards will be around to assist, accessible toilets plus an accessible viewing area are available. The event arena is suitable for wheelchair users with assistance.
WEATHER
- The concert will not be cancelled in the event of inclement weather.
- Please bring clothing appropriate to the expected weather conditions. In consideration of other concert goers umbrellas should not be used in the crowd; respect fellow concert goers space.
REFRESHMENTS
- You are not permitted to bring food and drink to the event.
- A range of catering, offering a variety of food and drink will be available within the event arena from the time the gates open.
- You are permitted to bring in a sealed bottle of water
TOILETS
- Standard and accessible toilet facilities are located throughout the event arena.
Tickets Telford bookers who need to collect their tickets can do so from The Place Telford (Oakengates) until midday on Friday 3 September. Thereafter tickets can be collected from the event box office at the QEII Arena Telford Town Park, from 3pm on Friday 3 September.
Tickets Telford customers will receive new tickets and information (see the Covid safety and Do's & Don't's tabs below) by post during the week ending 22 August
*New date* Rescheduled from Sunday 27 June 2021.
General Admission £61.88 (£55.00 + booking fee)
VIP (General Admission + Hospitality) - £168.75 (£150.00 + booking fee) - includes access to private bar, private toilets, DJ and a glass of Fizz on arrival
Tickets are limited to 6 per booker
17+ Anyone 16 years or under must be accompanied by a ticket holding adult (18+)
Gate open 5pm - Approx. finish time 10.45pm
Running order (Lineups are subject to change; timings will be displayed on the big screens):
5pm - Gates open
5:45pm-6:15pm – Support act (to be announced)
6:45pm-7:45pm - Roachford
8:30pm-10pm - Tom Jones
Please read the Terms & Conditions.
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